Terms and conditions
Aktuel Translations Ltd, incorporating: Aktuel Translations, Quarto Translations and PTI (Patent Translations International)
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THESE RELATE TO USE OF OUR SERVICES AND THIS WEBSITE. BY USING THIS WEBSITE OR ENGAGING OUR SERVICES, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
The material contained on this website contains general information only and does not constitute translation services.
While every care has been taken in the preparation of the information on this site, readers are advised to contact us directly to seek specific translation advice.
Nothing in these terms prevents any subsequent separate agreements being reached between us and the party(s), concerned which more specifically cover the particular areas later agreed between them.
If you have any queries or complaints, you must contact us in the first instance either by phone, e mail or in writing.
a) Prices and Payment
i) Unless other invoicing terms are specified in a Contract, the Company shall invoice the Client for the Charges and any Expenses (together with VAT at the then applicable rate) on completion of the Services, provided that, where Services take (or are reasonably expected to take) more than 30 days to complete, the Company shall be entitled to issue interim invoices.
ii) Unless other payment terms are specified in a Contract, the Client shall pay each invoice issued by the Company within 30 days from the date of the invoice. If the Client requests that the Company invoice a third party in respect of any Services and such third party fails to pay the invoice by the due date, the Company is entitled to reissue the invoice to the Client and the Client shall pay such invoice in full on receipt.
iii) The Client is not entitled to delay payment of an invoice issued by the Company as a result of any failure or delay in payment by the Client’s own client or customer, even where the Client has notified the Company that the Services are being provided for the benefit of such client or customer.
iv) In the event of a bona fide dispute, the Client shall pay the disputed invoice (or, if applicable, the disputed part of the invoice) within 7 days of the dispute being resolved in the Company’s favour.
v) If the Client fails to pay an undisputed and overdue invoice within 7 days of receiving a written notice from the Company, then the Company reserves the right to exercise either or both of the following rights:
To suspend or terminate some or all outstanding Contracts; and
To charge interest at the rate of 3% above the base rate for the time being of the Bank of England per annum from the due date up to the actual date of payment on all unpaid invoices. Or the highest rate permitted by governing law, whichever is less
i) For new clients, unless credit terms are agreed in writing, payment for the translation is due upfront. If Aktuel Translations fails to translate your document, your payment will be completely refunded.
ii) Otherwise payment should be processed either by bank transfer, paypal or Cheque.
iii) Payment strictly 30 days from invoice, unless explicitly agreed otherwise. Payment penalties apply according to UK law of Late Payment of Commercial Debts Regulations 2002, fixed penalties and interest charges, namely 3% above base rate.
c) After execution of the translation has begun, the client may not cancel the agreement without incurring cancellation fees, namely project management charges and translator fees.
Breach of Contract
If the client is not satisfied, they must contact us directly to express any concerns and we will do our utmost to resolve the issue.
In case of further dispute, in particular concerning quality of the translated material, both parties agree to submit material to a mutually agreed third party: such as a professional translator or governing body for a qualified opinion.
The client releases Aktuel Translations Ltd and its partners from any liability arising from material we are asked to translate or interpret, including but not limited to, liable, slander, misinformation, falsehoods and instructions.
All translated material intended for print must be checked by the client prior to printing for final sign off and approval. Aktuel Translations cannot be held responsible for any errors other than those related to clear mistranslations arrived at from a misunderstanding of the original text.
For all material that requires specialist knowledge requiring the use of precise terminology, the client must supply Aktuel Translations Ltd and its partners with approved glossaries and terms.
All translated legal material is to be used solely for the purpose of general comprehension. Until edited by a member of the legal profession, the translated documentation is not to be considered a legally binding document in itself.
The material on this website resides on a server in the United Kingdom. The law applicable is of England and Wales.
Copyright of Material on this Site
Unless indicated to the contrary, copyright or other intellectual property rights in the material on this site is owned by or licensed to us
All other rights are reserved.
Intellectual Property Rights Notice
All trade marks, service marks, trade names and logos contained on this website belong to their respective owners.
Copyright of the translation remains the property of Aktuel Translations until such time as payment by the client is made.
Limitations and Exclusions
Changes are made periodically to the material on this website, and the material could include technical inaccuracies or typographical errors.
We do not warrant or represent that the material will not cause damage, or is free from any computer virus of any other defects or errors. We are not liable to users of the material for any loss or damage however caused resulting from the use of the material.
Links to this Site
We welcome hypertext or other links to the “Home” page of this website, but require notice in advance of such links being made. We do not consent to “deep links” into our site. We also reserve the right to refuse applications to link to our site from people or organisations that we consider unsuitable. For further information or to request permission to link to our site please email us on email@example.com
Links to Third Party Sites
The website may contain links that make it easy for you to visit other people’s websites. We do not have any control over these websites and have not necessarily reviewed them or approve of or endorse their content. If you use these links to visit a website operated by someone else, we cannot be responsible for the protection and privacy of any information which users have provided while visiting such websites or any content that it contains
If you think that the contents of any of the websites we have linked to is offensive, illegal or inappropriate, please let us know and we will review whether we should maintain that link
If an individual, this policy (together with our terms and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.
This policy also provides information on how you can instruct us if you prefer to limit the use of your personal information as well as the procedures that we have in place to safeguard your privacy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998, the data controller is Aktuel Translations. In relation to all your personal data that we hold, we will observe our obligations under the Data Protection Act 1998 and the Data Protection Principles.
Information we may collect from you
If you notify us by e-mail or other written communication that any of the information which we hold about you is incorrect or misleading, we will take prompt action to correct or amend the information. You may do this by sending an e-mail to firstname.lastname@example.org
Unless permission is given by you in writing, we undertake to keep information about you confidential and in a way which does not enable you to be identified from the information displayed on our site.
Uses of personal information
We will acquire, store, process, use and disclose personal data about you if collected through
general enquiry email address
registering for events
registering for newsletters
We may be forced to disclose information by the government or other law enforcement agencies or in connection with the investigation of unlawful activities. Third parties may also unlawfully intercept or access transmission or private communications. These therefore are exceptions to our policy of maintaining the privacy and confidentiality of your personal information.
If our business is sold, transferred or merged with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Except as explained above, we will not disclose your personal data to any third parties for any other purpose.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and internal analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Storing your personal information
We are GDPR compliant. We store all information you provide to us on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
By submitting your personal information, you consent to the use of that information as set out in this policy
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred to countries outside the European Economic Area that do not have similar protection in place regarding your personal data and its use as set out in this policy. By submitting your information you consent to these transfers.
Access to information
You have the right to access information held by us about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Neither party hereto shall be liable for any breach of its obligations hereunder resulting from force majeure which, for the purposes of these Terms and Conditions, means any cause beyond the reasonable control of the party in question. The foregoing shall not apply in respect of any obligation of Client to make payment hereunder. Each party shall give notice to the other upon becoming aware of an event of force majeure, such notice to contain details of the circumstances giving rise to such event. If a default due to an event of force majeure shall continue for more than six weeks then the party not in default shall be entitled to terminate the Order affected by such event.
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Patent Translations International
The Old Smithy
19b Hart Street
Oxon RG9 2AR
+44 (0) 1491 411 667